We accept orders 24 hours 7 days a week, including weekends, but we only process your order(s) on operational business days (Monday to Friday). All orders will be processed 1 day after receiving your payment confirmation, sent to our email. All orders placed on Saturday, Sunday and public holiday will be processed on the next business day.
We currently do not accept and ship our merchandise internationally (outside Indonesia).
TERMS:
CAPSLOCK is not responsible for any risks for loss of merchandise once it has been delivered by our team to the designated address.
CAPSLOCK is not responsible if and when merchandise does not arrive due to the customer’s error in filling the designated address. The customer is also required to pay for any additional costs should re-delivery instances occur.
Return
Our return policy has a 3-day grace period. If you wish for a refund or exchange of an item after 3 days since your purchase, we will not be able to process the inquiry.
To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging along with a well-attached clothing tag.
In general, all merchandise at The Good Things can be exchanged and returned.
To complete your return process, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer, as we are responsible for merchandise purchased under our platforms.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded and exchanged.
Exchanges (if applicable)
We will only be able to exchange items if they are defective or damaged. If you need to exchange the item with a better-qualified item, please send us an email at info@capslock.id and deliver your item to: Jl. Setra Dago Indah C11 West Java ID 40291 with the original packaging.
Shipping
To return your purchases, you can deliver directly to our retail store situated at Jl. Setra Dago Indah C11 West Java ID 40291
We will be unable to be responsible to cover shipping costs for returned items. Shipping costs are non-refundable. If you have received a refund, the costs for the return shipment will be deducted from your refund.
Depending on where your whereabouts, the time it may take for your exchanged product to reach you, may vary. Every order shipped will be notified to its buyer with a delivery tracking code. Should there be any delays and/or concerns, you will be able to track the whereabouts of your item personally.
